The importance of live chat on your nonprofit website can never be underestimated. Website live chat is a new way for your nonprofit to interact with their customers. It allows you to talk to your visitors, volunteers, donors, philanthropists, and customers directly on the website.
A live chat helps you answer questions, solve problems and sell your nonprofit’s digital products at the same time. It also provides a more personal experience for your customers.
This is a great way to get feedback from your visitors about what they like or dislike about your website, which can help you improve it in the future.
If you’re a nonprofit looking to implement live chat on your website, here are the WordPress plugins you can use.
It’s never been so easy to provide a seamless, ongoing customer experience. LiveChat is a great way to provide instant support for your website and visitors, even if you’re not always online. With LiveChat, you can automatically get help when it’s needed and chat with visitors through the same message window. You can even customize chat messages, set up unlimited categories of FAQs, prioritize messages to become the first in chat queue, and more.
WP-Live Chat by 3CX
The WP-Live Chat plugin from 3CX makes it easy for you to provide customer service on your WordPress site. Chat with visitors in real time and increase your lead generation now!
You probably already know the old-school approach to customer service: long wait times, frustrating hold music, and lack of personalized support – Zendesk Chat solves these. Zendesk Chat is one of the most powerful live chat solutions in the world, with over 400,000 businesses using it to engage customers on their websites, mobile apps, and social media channels. It’s easy to set up and use and provides everything you need as a nonprofit: notifications that send you right to your phone, a wide variety of plugins to fit all your business needs, and 24/7 customer support.
Intercom is a modern, comfortable live chat plugin that helps you to attracts a large audience and meet their needs. It provides a good user experience with the ability to enable chatbot, schedule sending messages, and integrate with campaigns. You can try A / B test messages and it is integrated with many systems.
Drift is a chatbot that can address your customer’s concerns, answer any questions they might have, and give them the information they are looking for with just one message. It’s so easy to use and can be customized to fit your brand.